Frequently Asked Questions
Everything you need to know about your high-fidelity audio and electronics experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
Do Cymatics products come with a warranty?
Yes, all of our electronic products include a comprehensive 12-month manufacturer warranty that covers any defects in materials or workmanship.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the box has been opened, the product must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
How can I track the status of my shipment?
Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's real-time tracking portal.
Are your audio devices compatible with both iOS and Android?
Most of our wireless and Bluetooth-enabled devices are fully compatible with both iOS and Android platforms, as well as Windows and macOS systems.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.